
FREQUENTLY ASKED QUESTIONS
If you have an emergency, call 911 or go to the closest emergency room.
Your safety is very important to us. We are not staffed to provide immediate crisis counseling as all appointments are scheduled during regular office hours.
Our counselors and support staff only read and respond to their email during their scheduled work times.
Logistics & Financial Questions
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We have dedicated office staff Monday - Thursday from 8:30 a.m. to 8:00 p.m. and 8:30 a.m. to 3:00 p.m. on Friday. Additional weekend or evening appointments are scheduled according to therapist availability.
Current clients can view our day and evening openings right now through our online scheduling portal. If you would like to schedule on the half hour, please call our office directly for availability. If you call after regular office hours and leave a message, we will respond the following business day.
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Please, call or email our office directly for a free insurance quote and cost estimate. Sessions are usually scheduled once a week, depending on your needs. Insurance may cover all or part of your services. Our courtesy insurance cost estimate is not a guarantee of insurance coverage.
Here are our current rates, prior to any insurance coverage:
PhD, Licensed Doctoral Level - $215 hour
LMFT, LCPC, LCSW, Masters Level - $185 hour
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We accept cash, check, HSA cards, debit cards, and major credit cards. Payment is due at the beginning of each session. For insurance clients, all co-pays, coinsurance, or deductibles are paid at the time of service.
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We are closed most major holidays. All services are by appointment only.
Each counselor may meet with existing clients during the holiday breaks as their schedule allows. They may choose to work some of these days without support staff.
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If you miss your scheduled therapy appointment, without notice at least 24 hours in advance, you will be required to pay the cost of your scheduled session. This is not covered by your insurance.
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We are in the process of becoming a preferred provider for several insurance companies. Please contact us to determine if we are an In Network provider for your insurance. We will gladly check benefits for you prior to your appointment.
We are unable to accept the Medical Card, Meridian, Molina, Medicaid, or Medicare insurances at this time.
We currently have providers who are In Network with:
BCBS/BlueCross BlueShield PPO
BCBS/BlueCross BlueShield Blue Choice Preferred
Group Administrators
Health Alliance
Humana
OSF Direct Access Network
Benefit Administrative Systems
Consociate
CoreSource
Group Plan Solutions
Mutual Medical Plans
Sisters of the Third Order of St. Francis - Group Health Plan
UHC Caterpillar
United Healthcare
Some clients prefer to pay out of pocket and not use their insurance benefits. Reasons for this include having to share personal information with your insurance provider, high deductibles, having a limit on the number of sessions covered, and having a diagnosis on record that could impact future jobs, security clearance, adoption approvals, etc.
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If your insurance is not In Network, you may be able to use Out of Network Benefits. This generally means that you will pay full fee for therapy at the time of service and Summit Family Therapy will give you a Superbill to provide to your insurance company for full or partial reimbursement. Please make a request for monthly Superbills at your first session. Contact your insurance company directly to find out if you have Out of Network Benefits; not all plans have this option.
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Insurance is specific to your policy, but generally covers issues considered "medically necessary." This means that a person's current symptoms (such as depression) fit a specific diagnosis and the purpose of therapy is to address that condition. Therefore, if at least one member of a couple has a diagnosis and couple/family therapy will be part of treating that issue, then yes, couples counseling will likely be covered by insurance.
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We do have clinicians on staff who offer technology assisted counseling (through confidential video chat) to residents of Illinois. Most insurance companies will cover this service and some clients choose to self pay for technology assisted counseling.
Clinical Questions
What does my diagnosis mean?
At Summit Family Therapy, we put an emphasis on recovery, not pathology. A diagnosis, such as anxiety or depression, is just a snap shot of your current symptoms. It is not necessarily permanent and is never a negative reflection of your personal worth or character. We use honest and accurate diagnosing to communicate with your insurance company the severity of your situation in the hopes that they will cover your sessions.
I am worried my counselor will judge me.
To be frank, we live in an often judgmental culture where people have strong opinions about all kinds of things. It is very normal for a new client to worry about being judged harshly by their therapist.
We are committed to creating a relationship with every client based on mutual respect, understanding, and openness. In our dedication to the creation of a safe space for all humans, you can expect us to be welcoming and supportive. We do not push our own personal beliefs on clients and we make every effort to work within each client's own worldview, religion, or faith system. We pledge to honor and respect any similarities and differences inherent in our relationship with you and value this relationship as an important piece of providing culturally competent services. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or other protected classes under the law.
I am not sure if you treat my issue.
We are willing to work with any client who is within the scope of our counselors' training and individual competency. With your first phone call to our clinic, we will ask a few basic questions to get you connected to the right counselor for your needs.
How long will I need counseling?
You will decide with your therapist the amount of counseling that is right for your situation. Once you meet your goals, there is no need to continue counseling. Our clients are usually seen on a weekly basis, but we will adjust that together base on your health needs.
You will be actively involved in creating treatment goals with your therapist.
What is your approach to counseling?
Each of our therapists has unique areas of expertise, which is why we work so hard to match you with the right person. We view your presenting problems in the context of your relationships. Our team members are trained in many evidence-based practices, such as EMDR, Emotionally Focused, Experiential Therapy, Gottman Method, Narrative Therapy, Solution Focused Brief (SFBT), Cognitive Behavioral, Play Therapy, and Trauma Focused therapies. Learn more about each therapist on the Meet Our Therapists page.
May I bring my emotional support animal (ESA) to my session?
Unfortunately, Emotional Support Animals are not allowed in our clinic. ESA letters are typically issued by physicians and mental health professionals who may not be familiar with the specific behaviors of the animals. Furthermore, it is highly unlikely that licensed and certified dog evaluators have conducted assessments of the ESA's behavior. Consequently, there is a potential risk of the ESA displaying aggressive or unpredictable behavior when exposed to new stimuli. Our utmost concern is the safety of our clients and staff, especially those who have experienced dog-related trauma and may feel threatened by ESAs, particularly if the ESA reacts unexpectedly to new individuals. Additionally, ESAs can serve as distractions for our clinic's two working dogs, which could pose a significant risk, especially for a service dog responsible for assisting an individual with a disability.
In contrast, Service and Facility (Therapy) Dogs have undergone rigorous training that exposes them to a wide range of settings. This training desensitizes these dogs to new and potentially distressing stimuli, ensuring that they can respond calmly and without aggression. Service animals and facility animals that have successfully met accredited standards are welcomed in our clinic.
Holiday Hours
2025
New Year's Day: Closed January 1
Martin Luther King, Jr. Day: Closed January 20
Memorial Day: Closed May 26
Independence Day: Closed July 4
Labor Day: Closed September 1
Thanksgiving: Closed November 27 & 28
Christmas: Closed December 25 & 26